Welcome to the Taevel Frequently Asked Questions page. We are here to help make your shopping experience as smooth as possible. If you need anything else, do not hesitate to reach out.
1. How long will it take to receive my order?
Handling time is 1-2 business days, transit time is 6-8 business days, and total estimated delivery is 7-10 business days. See our Shipping Policy for full details.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. See our Shipping Policy for more information.
3. Where is Taevel located?
Taevel is a United States based online business offering a curated selection of high-quality home goods, with shipping available within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost. Please contact us within 30 days of receiving your order. See our Return Policy.
5. Can I cancel my order after it's placed?
Yes, you have a 24-hour cancellation window after placing your order. Please contact support as soon as possible if you need to cancel.
6. What is your return policy?
We offer a simple and hassle-free return process. See our full Return Policy for details.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, refunds are initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, all purchases come with a 30-day warranty. See our Return Policy for details.
9. How can I contact customer support?
You can reach us through our Contact Us page or directly at taevelllc@gmail.com.
10. Do you ship internationally?
No, we currently ship exclusively within the United States.
11. Do you have a physical store location?
No, Taevel is online only, which allows us to offer competitive pricing and a wider product selection.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Please contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy.
14. How can I track my order?
Once your order has shipped, you can track it anytime on our Order Tracking Page.
CONTACT US
Store Address: 10225 Camarena Ave, Montclair, California 91763, United States
Store Email: taevelllc@gmail.com
Store Phone: +1 (909) 241-6289
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)
We do our best to reply to your e-mail within 1-2 business days.