Refund policy

Last Updated: September 8, 2026

At Taevel, we want you to be genuinely happy with what you ordered. If something isn't right, our return process is simple.

Order Cancellations
You can cancel an order within 24 hours of placing it by emailing taevelllc@gmail.com with your order number. After that window we can't guarantee a cancellation since your order may already be processing, and once it has shipped, cancellation isn't possible. You're still welcome to return the item after it arrives under the terms below.

30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. Items must be unused, in their original condition, and returned with original packaging, tags, and accessories. There is no restocking fee.

Return Costs
If an item arrives wrong, damaged, or defective, we cover the return cost entirely. For a change of mind, exchanges, sizing, or simply no longer wanting the item, the customer covers the actual cost of return shipping. Original shipping charges are not refundable.

How to Return an Item

Step 1. Email taevelllc@gmail.com with your order number and the reason for return.
Step 2. Pack the item securely in its original packaging with all tags and accessories included.
Step 3. Ship it back using the instructions we send in your return authorization email.

Refund Process
Once we receive your return, we inspect it against the criteria above. After approval, please allow up to 7 business days for your refund to reach your original payment method, depending on your bank or provider.

Exchanges
Want a different size, color, or product instead? Email taevelllc@gmail.com and we'll help arrange a quick exchange.

Order Not Delivered
If your order hasn't arrived within the expected window, email us with your order number and we'll investigate with the carrier. If it's confirmed lost, we'll issue a full refund or send a replacement at no extra cost.

Non-Returnable Items
For hygiene and safety reasons, some products aren't eligible for return; these are clearly marked as non-returnable on their product pages.

Changes to This Policy
We may update this policy periodically; the Last Updated date will reflect any changes.

Questions? Visit our FAQ page or contact customer service.

Contact Information
Store Address: 10225 Camarena Ave, Montclair, California 91763, United States
Store Email: taevelllc@gmail.com
Store Phone: +19092416289
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.